The aim of this Prevention and Management of Aggression and Violence Course (PMAV) is to equip the learner with the knowledge, confidence and skill in recognising the early indicators, assessing and de-escalating aggressive behaviour encountered within the context of their role.

This PMAV programme will teach learners how to deal with aggression, both face to face and on the telephone. It will help your staff to be able to spot danger signs and to take a planned and practised approach to volatile situations.